Phone Triage Nurse

Job Description

Phone Triage Nurse needed for a high-volume medical practice. Includes answering patient nurse calls, tasking physicians for follow-up questions, recommendations for post-operative care, routing phone calls to the correct department, and working closely with physicians to refill prescriptions and other care needs done over the phone. The right candidate would have nursing experience, operating a multi-line phone system experience and be able to multi-task efficiently.

What to Expect:

  • Accept telephone calls from patients with varying levels of acuity and types of medical concerns
  • Promote clear and coherent verbal communication following an appropriate line of questioning
  • Assess clients based on the patient’s own evaluation, concerns, and responses to questions.
  • Make medical appointments and referrals to physicians, community resources, specialists, or other agencies.
  • Create a nursing care plan with appropriate follow-up steps.
  • Utilize electronic charting to access patient records remotely and to review a database of possible conditions, relatable signs and symptoms, and evidence-based treatments.
  • Determine the necessary follow-up for medical diagnoses and symptoms over the phone and potentially ordering new prescriptions from physician.
  • Provide clear patient information, thorough patient education, and recommendations for the next steps to take.
  • Evaluate the significance of the patient’s concern over the form, determine if emergency care is needed, if a medical appointment should be made, or if the concern should be reported to the appropriate physician.

Job Location

St. Vincent’s Hospital (Birmingham)

Our Full-Time Employee Benefits Include:

  • Health/Dental/Vision Insurance
  • Paid time off (PTO)
  • Holiday PTO
  • 401(k) plan
  • Profit sharing plan

Apply Here

Max. file size: 64 MB.
Max. file size: 64 MB.